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It is best to water your plants in the morning when it is still cool. This helps reduce water lost to evaporation.
None of our transmission or distribution lines are lead pipes. Based on institutional knowledge and experience, we have no lead service lines in our system. Athens-Clarke County started using an Ortho-Phosphate blend back in 1991, as a means of corrosion control. Controlling corrosion in lead pipes significantly reduces the possibility of lead leaching into tap water, even in the oldest of homes.To gauge the effectiveness of the corrosion control chemical dosage, quarterly metal coupons (samples) are placed at selected places in our distribution system. At the end of the quarter we remove the coupons and send them to an independent lab which measures the amount of corrosion to the coupons, and the effectiveness of our dosage/treatment.We maintain the pH to between 7.5 and 7.75 to further minimize the possibility of our water being corrosive. pH is a measure of acidity, and the lower the number, the more acidic and corrosive the water is. pH of 7.0 is considered neutral.We have never exceeded EPD Action Levels during decades of sampling.
A stormwater utility fee charges properties in Athens-Clarke based on that property's contribution to the need for stormwater management. The utility uses the amount of impervious surface on a property as the primary basis for the fee. For more information about Stormwater, See the Athens-Clarke County Stormwater Division.
You are billed monthly for your water / sewer usage. View a sample bill.
Residential and commercial accounts are read approximately every 30 days.
Yes. You can work with a customer service representative to determine what the amount of a normal bill is for you and pay this amount each month. For further customer service, please contact the Water Business Office at 706-613-3500.
If you are more than one billing period delinquent and your bill is not paid by the date due shown on the bill, a late fee of 10% will be added to your balance for each month you are delinquent and your service may be terminated.
You can pay your bill online. You may also pay in person, by mail, or by bank draft. Learn more about paying your bill.
If you suspect that your bill is too high, it could be due to leaks in your water system. Water leaks in your home can cost you a lot of money – for example, a toilet leak may waste from 30 to 500 gallons of water per day! Your water meter can be a good detective for finding leaks inside your home. To detect a leak, turn everything off carefully, so no water is being used anywhere in the house. Then look at your meter - if the triangle on your meter is spinning, you have a leak. Check your hose connections, faucets, and toilets. For more information on saving water and money, view Household Water Use Assessment.
You only pay for the water that you use, so by using less water you will pay less. With the tiered-rate structure, if you keep your water use within your Winter Average amount (Annual Average for non-residential customers), you will pay the lowest rate and help keep your costs down. For more information on saving water and money, view Household Water Use Assessment.
A Winter Average (WA) is the average amount of water used during December, January, February, and March of the previous year, or 100 gallons a day (based on a two-person household with an average use of 50 gallons a day per person) multiplied by the number of days in the billing cycle, whichever is greater. The minimum winter average is 3,000 gallons for residential customers. For a more detailed explanation, view our rates.
We accept documents to be shredded at our Center for Hard to Recycle Materials (CHaRM) at 1005 College Avenue. CHaRM is open by appointment only during Covid-19, with slots available on Tuesdays and Wednesdays. To make an appointment, please visit www.accgov.com/charm and click the orange "Make an appointment" button.To cover our costs of processing, we do charge a fee of $2 per bankers box (or equivalent size) for document shredding. We charge an additional facility fee of $2 per visit for ACC customers and $5 per visit for out of county. If you have a different size container, box or bag, we will charge accordingly based on the estimated size, relative to a bankers box.At the CHaRM, your documents will be placed in a locked roll cart in the facility, where they will be collected and shredded on site by Lindsay Group document destruction company. They then bring the shredded paper material to our recycling facility for processing, baling, and shipment to the paper market to be recycled into new products.If you have further questions, please email email@example.com or call 706-613-3501 x8.
A: For customers who live in the Urban Service District, it will be collected on the same day as garbage. If you are in the general service district, contact your private hauler for your pick-up schedule, as some private haulers have bi-weekly collection.
A: Bags and stretchy film plastic, like the bubble wrap and pillows that come in packages are not recyclable in your household recycling, but they can be taken to our Center for Hard to Recycle Materials (CHaRM) to be recycled separately. They can also be included in the grocery bag recycling bins at most grocery stores, just pop the air out and include it with your plastic bags.CHaRM is located at 1005 College Avenue. Please visit www.accgov.com/charm for the most updated hours and operations.NOTE: The reason that we can not accept stretchy film plastic such as bags, bubble wrap, and film pillows in the regular recycling is because they are considered "tanglers" in our recycling facility. They get caught and wrapped in the rotating machinery that sorts the materials, and can jam and break the machines. While these materials are technically "recyclable," they need to be processed separately for this reason.
A: Shredded paper needs to be handled separately from other recyclables. Smaller pieces of paper stick to other materials and/or blow around and make a mess. Shredded documents can be dropped off at the following locations:
All locations have a large dumpster labeled for shredded paper only. Shredded paper should be in a clear plastic bag, or a box.
Documents for shredding can be dropped off at the CHaRM during regular operating hours on Mondays and Wednesdays, 10am-7pm, or Saturdays, 8am-Noon. We store the documents in locked, secure roll carts within the CHaRM. Lindsay Group’s mobile document shredding units come by the CHaRM on a regular basis to destroy the documents and transport them to the recycling facility for proper recycling. There is a charge of $2.00 for each Bankers-size box of documents to be shredded.
Hard Drives can also be dropped off for destruction for $10 each, or can be donated to FREE IT Athens, a local non-profit, who will wipe the hard drive for secure reuse in their refurbishing operations.
A: Single stream recycling collection means that accepted recyclables in ACC can be collected mixed together in one container and collected by one truck. Primarily, we are looking for bottles, cans, containers, paper, and cardboard. This DOES NOT mean that trash is mixed with recyclables.
A: We would prefer that recyclables be placed in the cart or dumpster loose, because bags cause processing issues and damage to the machinery within our facility. Please dump recyclables out of the bag into the cart or dumpster if your materials are already bagged. If absolutely necessary to bag your recyclables, you may use a clear trash bag only. NOTE: Plastic bags and any other kind of film plastic, stretch wrap, or packing bubbles should go to the Center for Hard to Recycle Materials (CHaRM) or back to your grocery store for specialized recycling.
A: You can recycle batteries, light bulbs, and a long list of other items at the Center for Hard to Recycle Materials (CHaRM), located at 1005 College Avenue. Please visit accgov.com/charm for the most updated hours and operations.
A: Yes please, just make sure they’re not contaminated with food – no cheese, crusts, dipping sauce or those little peppers. If you have a box that is greasy on the bottom half, but perfectly clean on the top, rip it in half at the fold and recycle the clean part. We would rather have half the amount of material and clean, than the whole material but dirty.
A: Applaud yourself for being a super recycler! Then, put any extra recyclables in a container clearly marked “RECYCLABLES”, preferably a box. If you must bag them, make sure the bag is CLEAR so it is not confused as trash. Overflow trash costs, make sure collection crews know it is recyclables and not trash.
A: Film/stretch plastic (which is what we call bags and wraps) is made to stretch. When bags/wraps come through the recycling facility sorting process they often wrap around conveyor belt rollers, potentially causing thousands of dollars in damage to the equipment.
A: Clean and empty, rigid plastic containers such as cups, bottles, jugs, food trays, tubs, toys, buckets, and bins are accepted in the regular recycling. For a more detailed list and photos, visit accgov.com/recycle or email firstname.lastname@example.orgWe do NOT accept stretchy or flexible plastics such as bags, wraps, bubble packaging, Styrofoam, chip bags or snack wrappers. Disposable plates and cutlery are also NOT recyclable.Styrofoam and stretchy plastic (bags, wraps, etc) can be recycled separately at the Center for Hard to Recycle Materials (CHaRM). CHaRM is located at 1005 College Avenue. Please visit accgov.com/charm for the most updated hours and operations.Email email@example.com if you have questions.
A:Plastic lid on plastic container: Yes. Empty and rinse container and place the cap or lid back on the container.Metal lid on glass container: No, please remove lid before recycling.Plastic lid on glass container: No, please remove lid and dispose of before recycling.Lids and pop-tops are also accepted as a donation at our Teacher Reuse Store for arts and crafts reuse. Teacher Reuse Store is located at our CHaRM facility, at 1005 College Avenue.
A: Pay-As-You-Throw (PAYT) (also called unit pricing, variable rate pricing, user-pay or volume based garbage systems) is a usage-pricing model for disposing of municipal solid waste. Athens solid waste service providers (both public and private) provide the following trash container sizes with appropriate rate differential between each level of service provided. •20/25 gallon container; base rate •30/35 gallon container; 10% minimum increase over 20/25 gallon container •60/65 gallon container; 20% minimum increase over 30/35 gallon container •90/95 gallon container; 30% minimum increase over 60/65 gallon container •Higher generators of garbage with combination bins; service fee should be higher than the 90/95 gallon container price and set by franchised solid waste service provider. If you are an avid recycler, we added the 20/25 gallon trash roll-cart just for you! Contact your hauler today and ask about this cart size. NOTE: The 20/25 gallon trash roll-cart will need to be provided by you, the customer and can be purchased at Lowe’s or Home Depot. The ACC Solid Waste Department will provide a sticker to indicate the 20/25 gallon size.
A: Most feed bags for pets and livestock are made of woven Polypropylene plastic (PP, or #5 plastic) and often carry the recycling symbol, but are NOT recyclable. While we accept #5 cups and containers, we cannot accept the #5 bags, for the same reason we cannot accept any film plastic bag, shrink-wrap, bubble-wrap etc. - when processed, the stretchy plastic gets wrapped around the sorting equipment. Even paper feed bags usually have a plastic liner that makes them unrecyclable in the Athens single-stream process. The only large bags we can process are those made ONLY of paper, like a charcoal bag or empty lawn/leaf refuse bag. If your large bag tears easily with no stretching, it can be included for recycling.
A: In many communities, a Waste Minimization, Education or Franchise Fees are fees levied upon solid waste service providers (both public and private) to help defray the cost of the waste reduction programs in their community. Regardless of the name, these fees are typically used to help local governments fund waste reduction infrastructure and education. The ACCUG Waste Minimization Fee was approved in Oct., 2011 and is used to defray costs associated with program management of the waste reduction goals approved by the Mayor and Commission. The ACCUG Waste Minimization Fee is collected quarterly from the franchised solid waste service providers, both public and private, in the USD and GSD for both residential and commercial customers. The fee is $0.60/month/residential unit and $1.60/month/commercial entity and is shown as a separate line item on the garbage bill.
The sustainability plan is a long-term communitywide plan that details how we will reduce our environmental impact, grow the economy, and improve the community in which we live. The purpose of this plan is to provide both a big picture vision of where the community is headed in specific goal areas and to identify specific steps that are needed to advance an individual goal. To provide a more complete picture, we are also highlighting big-picture successes our community has accomplished in the pursuit of these goals.
The Mayor and Commission strategic goals and objectives directed staff to “Work with community environmental and transportation groups and Unified Government staff, to define the major components of a sustainability plan and identify benchmarks for success.” Much like how Bike/Pedestrian Master Plan will be very detailed in addressing transportation issues, the sustainability plan provides us with an opportunity to take a closer look at items critical to sustaining our environment.
There are a couple of things that set this process apart from other ongoing efforts. They include:
They remain in effect and are important to guiding our community’s progress. Existing plans like the Greenway Network Plan and the Workforce Housing Study are guiding documents for the development of the sustainability plan. Whenever possible, we have cross-referenced back to these plans. Ongoing plans like Envision Athens, the Bike/Pedestrian Master Plan, and the Downtown Health and Safety Study are more broadly referenced in the sustainability plan. We believe the greatest success is likely to be found where these plans have overlapping recommendations that emerge from their different approaches.
So far, Athens-Clarke County staff from 15 different departments have invested over 1,400 hours reviewing other plans, national best practices, and current progress within the community. They have used this information to draft 64 long-term goals and approximately 650 actions to be completed within the next five years. We now need additional ideas and input to make this plan more complete in its design.
The staff effort so far is just the first step. Because we work so closely with these subject areas, we recognize our community can't be successful in these areas without the contributions of our non-profits, businesses, volunteers, and citizens.
Through the spring and summer of 2018, we will engage with community stakeholders on the eleven subject areas. Following this input, we will compile and refine feedback to develop a plan that more broadly describes the contributions of stakeholders across the community. Ultimately, this compiled data will be converted to a narrative format and shared with the public for additional feedback and editing. It will take up to a year to complete this process.